FAQs
We have recently re-platformed this website. If you shopped on JoJoMamanBebe.co.uk before 23rd May 2023, you can log in using your existing https://tinytogs.com/credentials.To sign in to your account, simply select 'My Account' on JoJoMamanBebe.co.uk and follow the steps below:
1. Enter the email address you registered your account with, or your customer number
2. Enter your password
3. Click 'Sign in'
If you don't have a JoJo Maman Bébé account already, you can create one by selecting 'My Account' and registering by following the on-screen instructions.
We've all been there! If you have forgotten your password, you can reset it from the 'My Account' screen by clicking ‘Forgotten Password’.
If you choose to reset your password, you will receive an email containing a temporary password. Use this to log in to your account and change your password by clicking on 'Change Details' and then ‘Sign in details’ on the left-hand side of the page. You may need to check your Junk/Spam folder for the password reset email.
It is important that your personal account details are up to date so we can keep in contact with you. Please follow the steps below to change your account details.
Change your billing address:
To change your billing address, please contact one of the team on 0333 777 4529. Please note that the credit/debit card you are using must be registered to your billing address.
Add an alternative delivery address: To add or amend an existing alternative delivery address, please follow these steps:
Log in to using your email address or customer number and password.
Select the ‘Delivery Address’ option from the menu on the left-hand side.
Here you will be able to add up to five addresses to your account.
You can also add an additional delivery address at the checkout stage when placing an order.
Please note that when you add an additional delivery address to your account, you will be asked to authenticate the new address against your billing address by entering your credit card details (the credit/debit card must be registered to your billing address).
Change your contact number, email address or password:
To amend your contact number, email address or change your password, follow these steps;
Log in to using your email address and password.
Select 'Change Details' from the menu on the left-hand side.
Then choose to change your 'contact details' or 'sign in details' from the menu.
Once you have updated your details, click on ‘save changes’ on the right-hand side to save them to your account.
Change your name:
To change your name, you will need to contact us by email or phone. to view our contact options. You will need to confirm the reason for the name change. If it’s a change of name by Deed Poll, we will require a copy of the Deed Poll certificate to be scanned to us.
We're sorry you're thinking of leaving us, we would hate to lose you as a customer and would love to know if there's anything we can do to change your mind.
In order for us to close your account, please contact us by email or phone to view our contact options.
Simply browse and shop, adding items to your bag. When you're happy with your selection proceed to our checkout page, where you will be required to either log in or register for a new account.
Site features to help you shop;
Home Page - You can get back to our home page when browsing by clicking on the JoJo Maman Bébé logo at the top of the page.
My Account - Should you wish to view and manage your account, simply click on the My Account link at the top of the page. Once you're done, click ‘Shop JoJo Maman Bébé’ in the top left-hand corner of the page to continue shopping.
Navigation - You can navigate to main sections of the site by using the navigation bar at the top of each page. This includes access to search, your shopping bag and your account information.
View A Product - Simply click on any picture to see an enlarged view and other product details including a product description, size and colour options. Once you have selected a size and colour, click "Add to Bag" to buy the item. If the item isn't in stock, this message will be displayed on screen.
Search - You can search our site by item description, item number or a keyword.
Once you have placed an order, you will receive an automated ‘order confirmation’ email. This will include all of the items that you have ordered and the expected delivery dates for those items. However, you will only receive this email if you have a valid email address registered to your account.
If you have not received an ‘order confirmation’ email within 45 minutes and your order is not available to view in the ‘Order Tracking’ section, then it is likely that the order has been unsuccessful.
If you have not received an ‘order confirmation’ email, please check to ensure that the email has not been filtered into your ‘junk’ folder.
Please also check that the correct email address is registered to your account. This can be done using the following steps:
Log in to 'My Account' using your email address and password.
Select the 'sign in details' option from the menu on the left-hand side
Once signed in to ‘My Account’ you are also able to see if your order has been placed by selecting ‘Order Tracking’ which can be found on the left-hand side of the menu. However, please note that you may need to allow 24 hours for the website to be updated with your order details.
We are unable to change or cancel an order once it is placed. If you no longer require the order, please return it back to us for a refund. Click here to view our Return FAQs.
However, if the items ordered are on a delay, then you can cancel these online using the following steps:
- Log in to ‘My Account’ using your email address and password.
- Select the ‘Order Tracking’ option from the menu on the left-hand side. Here you can view any items on delay.
- Select the ‘Reserved Items’ option.
- Select the ‘Cancel’ button next to the item you wish to cancel.
Sorry, but we don't offer gift receipts for online orders. If you're buying something as a gift, you can pop into one of our stores, and they'll be happy to print you a gift receipt with your purchase.
For information on where to find a JoJo Store, click here.
Gift Card values range from £5 to £200 and are available to purchase in store.
e-Gift Cards are also available online at https://www.jojomamanbebe.co.uk/gift-card and range from £5 to £200.
If this is your first order, we'll require full payment with a debit or credit card for security purposes. We're sorry that we are unable to accept American Express as payment when buying an e-Gift Cards or Gift Card.
Gift Cards and e-Gift Cards are non-returnable and cannot be exchanged for cash.
If you have a UK Gift Card or UK e-Gift Card purchased before the 23rd of May 2023, these will still work Online and in our JoJo stores with the exception below.
1) If you have a Euro Gift Card or Euro e-Gift Card these will not work Online but can be redeemed in a JoJo store. Please call us on 0333 777 4529 and we will be able to support you.
Delivery to store
Free* next day collection when you order by 11pm**
Items will be available to collect in most stores the next day from 12 midday Monday to Saturday** and from 2pm on Sundays**. We will email you when the item is available for collection.
For your nearest store and opening times, please check our Store Locator.
Next day to Home
Order before 11pm** to receive your order the very next day.
A delivery charge of £4.95 will be applied.
Delivered by our friendly couriers the very next day**. If your parcel is being delivered by an Evri courier, you can manage your delivery by clicking here.
Evri parcel shops and Lockers
Order by 11pm** for next day delivery to Evri Parcelshops & Lockers
A delivery charge of £4.95 will be applied.
When you place your order, a choice of Parcelshops will be displayed during checkout.
Click here to search for your closest Parcelshop.
**Next day delivery is subject to stock, courier availability and courier area. For full exceptions please refer to our Terms and Conditions.
Please note, our delivery service may be affected over bank holidays and during peak sale periods but specific delivery details will be confirmed at the time of order.
We deliver to most UK postcodes the next day for just £4.95 via Evri.
Yes, you’ll be required to provide a signature when we deliver your order. The signature doesn’t need to be from the account holder, just the person accepting the parcel.
The Evri delivery app allows you to track and divert your parcels on the go. Enter your parcel’s 16-character tracking code to see information on your parcel’s progress, including when it’s been delivered, a photo of your parcel and the delivery signature (if required).
You can download the Evri App from either the App Store or Google Play Store.
Diverting your parcel to a safe place
Not going to be in? Not a problem, simply choose a ‘safe place’ for your Evri courier to drop off your parcel. Using the Evri App, you can tell your courier to deliver your parcel to a preferred neighbour or a safe place such as a garage, porch or shed.
Setting delivery preferences
Your safe place can be saved for future deliveries in the ‘My Places’ area of the App. Using My Places, you can set the exact location for your deliveries and collections by adding a map pin, a photo and delivery notes to help your local Evri courier. You can also choose a neighbour your courier should deliver to, and a neighbour to avoid.
Click here to view the Evri FAQs and to read the latest delivery and returns information.
To track your order:
Log in to 'My Account' using your email address or customer number and password.
Select ‘My Orders’.
Here you can view:
- History of all your recent orders.
- Up to date parcel statuses.
- The delivery destination.
(Please note, this information updates at regular intervals)
Your order tracking is split into 3 sections.
Orders not yet been delivered
Items on delay and their expected delivery date.
Delivered
In this section, you will see orders that are being delivered to your chosen address.
Returned
In this section you will see any items that you have either returned or cancelled.
Tracking emails or Need to amend your delivery instructions? Use the Evri App
You will also receive tracking emails throughout the journey, which will detail how many parcels have been despatched and include all of your delivery information.
FREE NEXT DAY STORE DELIVERY
STORE DELIVERY
We offer FREE next-day delivery to most JoJo Maman Bébé stores and hundreds of other locations.
Order up until 11 pm for next-day delivery to a location convenient to you. Delivery times cannot be guaranteed and are subject to stock availability and demand.
If a Next store is more convenient for you, we offer the option of collecting from there instead.
FIND YOUR NEAREST STORE
Just select your nearest collection point when you place your order online and you can also choose a different collection day if that works better for you. FIND YOUR NEAREST STORE
To find your nearest JoJo Maman Bébé store, please visit the following link: https://www.jojomamanbebe.co.uk/storelocator or you can also find your nearest store during checkout. Simply click on the store option on the Delivery options page.
You will also be able to see your nearest Next store during store delivery checkout.
If this store isn’t suitable, or you’d like your order to be sent to a different store, type the town, city or postcode of the store in the search field, and then click on "Search" to see the list of possible stores.
ORDER CONFIRMATION
Items will be available to collect in most JoJo Maman Bébé or Next stores the following day from 12 midday but please wait for your confirmation before travelling to the store.
Please take some personal identification when collecting your order from the store.
This can be a driving licence, utility bill, credit, or debit card, or your order confirmation email.
Your order will be available for collection for 10 days from delivery to the store. If the order isn’t collected, we’ll return the parcel(s) to our warehouse where the return/refund will take place. For further details please see our Terms & Conditions.
EXCLUSIONS
Stores will not take orders for collection during our busy Sale period. Specific delivery details will be confirmed when you place your order.
Additionally, some stores aren’t able to accept orders for collection due to:
Space or storage restrictions at the store.
The store is closing for refurbishment.
In most cases, your whole order will be delivered at the same time. The following exceptions apply:
DELAYED ITEMS
Delayed items will be dispatched as soon as stock becomes available. You can track the progress of your order by going to 'My Account' and selecting ‘Order Tracking’ on the left-hand side, under 'Account Options'.
To change your delivery address or add a new delivery address, follow these steps:
Log in to 'My Account' using your email address or customer number and password.
Select the ‘delivery address’ option from the menu on the left-hand side.
Here you will be able to add up to five addresses to your account.
You can also add an additional delivery address at the checkout stage when placing an order.
Please note that when you add an additional delivery address to your account you will be asked to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address).
See Terms & Conditions for more information.
You are not able to order from the UK website for an overseas delivery.
You are not able to order from the UK website for an overseas delivery.
How long will it take to receive a credit or refund for returned items?
Please allow the time stated in the table below for your return to be refunded to your credit / debit card, Klarna, Paypal, Applepay, or Gift card/eVoucher.
PAYMENT METHODTIMESCALETIMESCALE(from collection/drop off)CREDIT/DEBIT CARD5 Working Days10 Working DaysPAYPAL1 Working Day6 Working DaysGIFT CARD/e-Gift Card5 Working Days10 Working DaysKlarna5 Working Days10 Working Days
Visit www.evri.com and follow the on screen instructions to print a returns label or generate a QR code to make a return to Evri.
Exceptions to our returns policy
There are some exceptions to our returns policy as follows:
For hygiene reasons, We will not accept returns of packs of disposable knickers that we sell which cannot be returned once opened.
Any product with a security seal cannot be returned if the seal is removed.
Full details of our refund policy on specific product ranges can be found in our Terms & Conditions.
Returned items will show in the recent activity section within My Account. This can be accessed using the following steps:
1. Log in to 'My Account', using your email address or customer number and password.
2. Select ‘Recent Activity’ from the My Account menu.
Further information:
Recent Activity is updated three times a day, so if any returned items have not yet appeared, then please don’t worry, they will appear here shortly.
If you would like to speak to us about a return, you can call us on 0333 777 4529. Alternatively, if you would like to chat with an advisor, please click here.
I can't see my refund in my bank account yet?
Please allow the timescales set out above to receive your refund. In most cases we will send an email confirming we have processed a refund and include an ARN (Acquirer Reference Number) for the payment. Please quote the ARN if you need to query a refund with your bank e.g. if there is a delay in the refund showing in your bank account. The email will come from our partner Next.
All gift sets come beautifully packaged with tissue paper
If, due to unforeseen circumstances, the gift box pictured or an included item is not available from this gift set, please note that we will replace it with something of a similar nature and value so that your order is not delayed.
We cannot accept returns of individual items from gift sets. If you change your mind, please return the entire set in a re-sellable condition, including the gift box and tissue paper.
Please note that original transit packaging and price labels will be removed from items in the gift box before packing to ensure the item is giftable.
Sadly we are unable to fulfil alternative requests for individual items or sizes.
All gift sets are lovingly and carefully pre-packed in the UK. No requests for a different item will be allowed.
Gift sets can be returned in JoJo Maman Bébé stores. If returning in store, all items from a gift set must be returned.
Full priced items should be returned within 30 days of receipt for a refund. Sale items should be returned within 14 days of receipt for a refund. They must be in a saleable condition with tags attached.
Items purchased from our stores need to be returned to a store for a refund or exchange. Full priced items should be returned within 30 days of purchase with proof of purchase. Sale items should be returned within 14 days. NB: For hygiene reasons certain items (as listed in the product information) may not be returned.
When placing your order:
You can use all major credit and debit cards such as Visa, Visa Electron, MasterCard, Maestro, American Express, PayPal, Apple Pay, Google Pay and Klarna.
For customers with an active Next credit account you can also use nextpay as a payment option. In order to do this, the email address on your JoJo Maman Bébé account must also match the one you use on your Next account.
In the ‘Payments’ section, you will also have the option ‘Manage Saved Cards’. This will show all saved cards on your account. Here you will have the option to add or delete your saved card.
To delete a saved card
Simply go to ‘My Account’ to the ‘Payments’ section on the left-hand side and select the option ‘Manage Saved Cards’. You will be shown a list of all saved cards on your account. Here you will have the option to add or delete your saved card.
Once a card is successfully deleted, the card will be removed from your ‘Manage Saved Cards’ section.
What if my payment isn’t accepted?
Your payment will not be accepted if the credit/debit card you are using to make the payment is not registered to the same address as the billing address that is on your account. This is a measure we take to protect both our customers and ourselves from fraud.
If your card is registered to the same address, please ensure that you have entered the correct security code and expiry date. If this still doesn’t work, your card issuer may have declined your payment. Please contact them directly as we do not have any information about why payments are declined.
If you have any further issues with making payments, you can call us on 0333 777 4529**
**For call charges contact your service provider.
The card security code for most cards is a three digit number found on the reverse of your card on the signature strip. It is preceded by part or all of your card number, but is always the last three digits.
For American Express the security code is a four digit number on the front of your card above the card number.
This security code gives extra protection when shopping online, as only the person who holds the card will have access to the code.
We are unable to proceed with your order without this security number.
Sale items must be returned within 14 days of receipt for a refund or exchange. Online orders can be returned via post to our warehouse or taken to one of our stores. Store purchases need to be returned to a JoJo Maman Bébé store.
Yes, there is! You will find some great deals in our JoJo Maman Bébé stores during the Sale.
No, discount codes will not work on Sale items.
We always try to pack and despatch all the items in your order in one parcel. However, during Sale it may be that some items are only found in one of our stores which means the order will split and you will have one or more parcels delivered to you.
All parcels will be fully tracked and you will only pay one delivery fee if applicable.
Not necessarily. For some products it may be that one or two colours or designs remain at full price.
To find out if your preferred colour/design is reduced, please click on the relevant option below the product code and the correct price for that colour/design will be shown.
We’re sorry but we’re unable to process a refund for the price difference now the item(s) have gone into our Sale.
If you would like to return the item(s) for a refund and then re-buy them to benefit from the reduced Sale price, you have 30 days from receipt to send the original items back via post (online orders only) or to take them to a store.
If you buy more than one of some of our products you can benefit from a multibuy discount.
On our website, any style or product which is part of a multibuy is highlighted with a green logo. They won’t all be included in the same multibuy though – you cannot just mix and match any products that have a green logo. For example, our striped baby leggings are part of one multibuy offer and our extra thick leggings are part of another. You cannot buy one of each and get the £5 off.
To find out which items are included in a multibuy you will need to look at the green banner on the product page.
If it simply says ‘Buy 2 Save £5’ or ‘3 for 2’ then only the product on that page (including all colour options) is included.
If the banner says ‘Buy 2 Save £5 – View All’ or ‘Buy 2 for £15 – View All’ for example, then click on it and a new page will appear with all the items included in that offer. The multibuy saving will be automatically applied at the checkout.
Please note, if you add a discount code to your order at checkout it will override the multibuy offer. Please check which option is best for you – the multibuy or the discount code – then amend your order to suit.
If you have a promotional code it may be used on the 'Delivery' page, at checkout. Please note, we are unable to add a promotional code to an order after it has been placed.
Sadly no, these are offered from time to time to customers who have ‘Opted In’ to receiving our news. Should you wish to sign up to our promotional mailings and emails please sign into your account and amend your ‘Communication Preferences’.
We’re sorry but we cannot refund the difference. If the item you purchased is still brand new in its original packaging then you can return it to us for a refund within 30 days and buy the item again at the lower price.
No, only one promotional discount is permitted per order. Once you add a promotional code it will override any other offer, including multibuy offers.
Please check which option is best for you - the multibuy or the discount code - then amend your order to suit. Please be mindful that discount codes will not work on sale items.
Product recalls & safety notices
Below is a list of items JoJo Maman Bebe has recalled.
If you have purchased an item on your JoJo Maman Bébé account which is later recalled call us on 0333 777 4529** to arrange a return.
URGENT RECALL NOTICE
Savannah Supersized Foam Playmat
Item No: 230118
Urban Garden Foam Mat.
Item No: A93497
Following advice from our supplier, we are issuing a recall for the Savannah Supersized Foam Playmat and the Urban Garden Foam Mat with Batch number IN 0623, IN 0723, IN 0823 and IN 1023.
You can find the batch information on the bottom of the product or under the barcode.
The product has a printed film laminated onto the foam, and the film can become scratched and peel off after a certain period, creating small parts.
If you have bought the product, please stop using it immediately and return to us for a full refund.
What Is Right To Be Forgotten?
Right to be forgotten is a right under the General Data Protection Regulation (GDPR), which enables an individual to request the deletion or removal of their personal information, where there is no reason to keep processing it.
If you exercise your right to be forgotten, you will be required to provide your personal information again, should you wish to open an account.
Should you wish to continue shopping with us and would just like to stop receiving marketing communication, you can leave your account open and simply amend your contact preferences by:
- Signing into 'My Account' with your password
- Selecting Change Details
- Selecting Contact Details
You can manage many of your account preferences when signed into your account on the JoJo Maman Bébé website.
Should you wish to close your account, you can do this by getting in touch with our Customer Service team on 0333 240 0700** who will be able to assist you further.
**For call charges please contact your service provider.
How Do I Apply To Be Forgotten?
The right to be forgotten cannot apply where there is a reason why we would need to continue to retain or process your personal information; however, if you meet the following criteria we will remove your personally identifiable information from our operational databases:
- Payments for any outstanding balances and/or orders should be made and cleared
- There must be no orders waiting to be or in the process of being dispatched
Please be aware that if we forget you, this will not remove any credit searches or updates which may have been made to your credit file, as these are maintained by third party credit reference agencies; however, we will inform the credit reference agencies the account has been closed.
If you would still like to be forgotten, we just need you to complete the request form, which you can print now by clicking here or by getting in touch with our Customer Service team on 0333 240 0700** who can send the form to you. Once we receive your request, we will assess whether we are able to forget you fully or remove your personal information from our operational databases.
Clearing any outstanding balances can be done at any time; we do not require a request to be forgotten first; however, it may take longer to forget you if we are waiting for any payments to be received. Your account will also be closed as part of the right to be forgotten process.
You can send your request by post to:
JoJo Maman Bébé
C/o Next Online
20 Radar Road
Leicester
LE3 1UF
- Or you can email the form to: RTBF@next.co.uk
Once we’ve received the completed form, we will contact you within 30 days to let you know the outcome of our assessment and confirm what action we will take next.
**For call charges please contact your service provider.
How Will You Remove My Personal Information?
The process for removing your personal information will be to remove it from our operational databases and place one copy in a secure location. Access to your personal information is controlled and limited to our Data Protection Officer, which can be held for a maximum of 6 years after the account was closed, after which time it will be permanently deleted from all of our records.
Placing your personal information in a secure location will prevent us being able to recognise who you are and stop us using or processing your personal information in the future; however, we will still be able to contact you in the event there is a legal requirement to do so e.g. an item you have ordered from us has been recalled due to health and safety concerns or you wish to contact us with a query or complaint.
Before we can put your personal information into a secure location, all outstanding balances must be cleared, all orders must have been fulfilled and, if you have an account, the account closed.
Clearing any outstanding balances and closing your account can be done at any time; we do not require your request to be forgotten first; however, it may take longer to forget you if we are waiting for any payments to be received or your account to be closed.
How Long Will It Take?
Once we’ve received your written request, we will contact you within 30 days to confirm we have received your request and begin the process; however, we will aim to get back to you much quicker than this.
In the confirmation you are sent, we will let you know how long we anticipate it will take to deal with your request.
Before we can put your personal information into a secure location, all outstanding balances must be cleared, all orders must have been fulfilled and, if you have an account, the account closed.
Clearing any outstanding balances and closing your account can be done at any time; we do not require your request to be forgotten first; however, it may take longer to forget you if we are waiting for any payments to be received before closing the account.
Account Returns
If you have purchased an item on your JoJo Maman Bébé account which is later recalled,
call us on 0333 777 4529** to arrange a return.
**For call charges contact your service provider.
We currently do not have the ability to exchange an item for online orders. If you no longer require the item please arrange a return and reorder a replacement.
For more information on how to return your item(s), please click here.
Our search function is the perfect tool to help you find exactly what you’re looking for.
Select from the department drop down menus or by using the search box at the top of the page, and we’ll show you all our related products in an easy to use format.
Narrow down your search
From here you can narrow down your search by using our extensive filters in the left-hand column. Whether it’s by gender, category, colour, price or more!
Ordering your results
Use the 'sort by' drop down box to order your results by;
- Most popular
- Alphabetical
- Price
Like a product? Want to add it to your shopping bag?
To add a product to your bag, click on the images to be taken to the product details page, select your size and colour, and click on the blue 'Add to Bag' button.
On the product details page you’ll also be able to zoom in for greater detail and view alternative images.
BY CHAT
You can chat with us by clicking here.
Our UK based team are here to help Monday to Sunday, between 8am - 6pm.
BY E-MAIL
You can e-mail any queries via our contact form.
BY TELEPHONE
If your query is about an order placed, then please call JoJo Maman Bébé Customer Services Team on 0333 777 4529*.
Our UK based team are here to help Monday to Sunday, between 8am - 6pm.
BY POST
If you wish to send a letter to Customer Services Team, please write to us at:
JoJo Maman Bébé
Next Plc
Desford Road
Enderby
Leicester
LE19 4AT
*For call charges contact your service provider.
What you should know
If you’re concerned that your JoJo Maman Bébé account or your personal details may have been used without your permission, please give our Accounts Investigations Team a call straight away on 0333 777 8901**
This could include any of the following:
- I think someone may have accessed my account.
- I’m not a JoJo Maman Bébé customer but I’ve received mailings.
- I’ve received a parcel but I’m not a customer with JoJo Maman Bébé.
- I’ve received a parcel for someone who used to live at my address.
- My credit/debit card has been used with JoJo Maman Bébé but I didn’t make this purchase. (It’s really important you let your bank know in the first instance & then give us a call, we’ll make sure this is investigated right away.)
- There’s an order on my account that I didn’t place.
- There have been changes made to my personal details on my JoJo Maman Bébé account that I didn’t make.
If you receive any letters for the previous occupier of your address, just send them back to us marked ‘No Longer at this Address’. We’ll update our records but please securely dispose of anything further you receive while this is in progress.
If you believe you’ve been a victim of fraud it’s really important that you contact the company concerned first. If your details have been used, our Accounts Investigation Team (0333 777 8901**, Mon to Fri 8am to 9pm and weekends 8am to 7pm) will be on hand to help resolve this as quickly as possible.
If you believe you’ve been a victim of identity theft you can report this to Action Fraud (a Police and Government website) via www.actionfraud.police.uk. Here at Next, we aim to report every allegation of fraud to Action Fraud once we’ve fully completed our investigations. If you have an Action Fraud reference number we’ll report the crime under the same reference which will provide a better picture of the crime to the police.
You can also register your details with CIFAS. This is an organisation that will put a security flag against your details so if credit searches are carried out in your name, those companies who have also registered with CIFAS can see you have previously been a victim of identity theft.
We take your personal information very seriously and have put various security checks in place to protect your account. This includes sending letters, emails and texts if you update/change your account details. If you receive an email, letter or text alert from us to notify you that details have been changed but you haven’t made these changes, please contact us straight away on 0333 777 4529**.
**For call charges contact your service provider.
Phishing is an attempt to acquire sensitive information, often through social engineering, using a variety of communication methods. These can be, but are not limited to, messages delivered via email, instant messaging, social media, websites and phone calls.
Examples of sensitive information acquired through phishing are: usernames, passwords, credit card details, financial details or intellectual property.
An instant message, email, phone call, website, or social media post can all be easily spoofed to make it appear as if they are actually from JoJo Maman Bébé.
Never respond to any unsolicited emails, phone calls, messages on social media, or messages delivered through an app or website. If in doubt, please contact JoJo Maman Bébé Customer Services on 0333 777 4529**.
For further information about phishing please visit Get Safe Online
**For call charges please contact your service provider.
Next Retail Ltd trading as JoJo Maman BébéJoJo Maman Bébé Head Office InformationJoJo HouseCloisters Business Centre8 Battersea Park RoadLondonSW8 4BGNext Retail Ltd Head Office InformationDesford Road,Enderby,Leicester.LE19 4ATHead Office Directions:Printable MapCompany Registration Number: 4521150.VAT Registration Number: 179 7658 90.Authorised and regulated by the Financial Conduct Authority for credit-related activity.Company Secretary: S.L AndersonShould you require any further assistance or information, you can email us using ourcontact form. On the contact form, select ‘General Enquiry’.Corporate InformationLink to:http://www.nextplc.co.uk/